Your role

As an Inside Sales Agent Semicon, you are an important link between our customers and the internal organization. You are the permanent point of contact for your own customer portfolio and ensure that requests, orders, deliveries and customer questions are properly followed up. In doing so, you actively keep customers informed of the progress.

You combine customer focus with a strong operational focus. You monitor schedules and deadlines, identify when something is not going according to plan and set out the right actions internally. In doing so, you will work closely with Sales, Operations, Engineering, Supply Chain and international colleagues.

At the same time, you look beyond just the current order. Your role is mainly to recognize opportunities and signals and to pass them on to your Account Manager at the right time so that they can be followed up.

You will be responsible for your own customers and continue to build on your commercial experience from the operation.

Your responsibilities

Your responsibilities include:

• Acting as the first point of contact for our own customer portfolio.

• Managing and following up on the entire customer service and order process from A to Z.

• Coordinating and following up on requests, orders, deliveries and customer questions.

• Monitoring schedules, progress, priorities and deadlines.

• Proactively inform customers about the status of orders and current affairs.

• Align with Sales, Operations, Engineering, Supply Chain and other internal stakeholders.

• Identifying and following up on bottlenecks and escalations.

• Recognizing commercial opportunities and passing them on to your accountmanager.

• Ensuring an up-to-date and correct registration of customer information and activities in Salesforce.

Who are you?

You are at the beginning of your commercial career or already have some experience within Inside Sales, Customer Service, Sales Support or a similar environment. We would also like to get in touch with you if you have gained relevant experience during an internship.

You enjoy talking to customers, but you also get satisfaction when everything is well organized behind the scenes. You keep an overview, ask questions when something is not clear and take action when an order or appointment threatens to get stuck. Even under pressure, you remain calm and professional. You can deal with critical customers and different interests and know how to bring them together in a constructive way.

You look beyond the direct customer demand. You recognize commercial signals in the contact and know when to discuss them with the accountmanager.

You recognize yourself in the following profile:

• HBO working and thinking level, preferably with relevant experience from an internship, part-time job or position within customer contact, inside sales, customer service or sales support.

• You have an affinity with customer contact and a commercial working environment.

• Good command of the Dutch and English language, both orally and in writing.

• You are accurate, organized and strong in monitoring progress and agreements.

• You are proactive, action-oriented and take ownership.

• You are good at setting priorities and keep an overview in a dynamic environment.

• You communicate easily with different stakeholders and levels within an organization.

• You are commercially alert and recognize opportunities in daily customer contact.

• Experience with Salesforce or a similar CRM system is an advantage.